William K. Gordon

Senior Research Fellow

BIO:
Mr. Gordon is the founder and Chief Operating Officer of HPI Resources, LLC, and a Senior Fellow with the Social Enterprise Institute at Elizabethtown College where he has also taught industrial engineering and supply chain management courses in the Engineering and Business Departments. He graduated from Millersville State College in 1969 with a BA in mathematics and studied business management at LaSalle Extension University during the early 1970's. He obtained a MS degree in quality systems management from the National Graduate School of Quality Systems Management in 2011 and is currently in DBA (abd) status at the same school. He attained quality engineering, lean six-sigma green belt, and six-sigma black belt certifications; completed US Army courses in operations research, construction engineering, and intelligence analysis; and completed a Masters Certificate program in Human Performance Improvement at Penn State University.

He began his career in research and development, construction inspection, and quality engineering. His broad background in private industry, the military, and government includes positions in manufacturing; business planning; international operations; marketing; project, program, and quality management; and intelligence operations. While working with the PA Department of Transportation, Mr. Gordon gained practical experience with ISO 9001 and 17025, reengineering, and the Malcolm Baldrige Performance Excellence model. Assigned as the Quality Assurance Manager at the Construction Materials Testing Laboratory, he also co-led an asphalt industry collaborative where he spearheaded a research effort to investigate the process capability of asphalt production plants and paving operations. He was selected as an examiner for the 2016 Keystone Alliance for Performance Excellence state quality award.

Mr. Gordon’s research interests include the application of experiential learning theory in engineering and operations education; performance improvement in the Healthcare and non-profit sectors; the application of statistical process control and Lean theory; and the use of metrics to improve the management of processes.

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